Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with Outdoor Supply Network We aim to make your delivery experience as simple and reliable as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through https://outdoorsupplynetwork.myshopify.com/

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During busy periods, promotions, product launches, or holidays, processing may take longer than usual. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Please make sure your shipping address and contact information are correct before completing your order.

2. Shipping Methods and Delivery Times

We currently offer the following shipping options:

Shipping Method Estimated Delivery Cost
Standard Shipping [3–5 business days] [£9.95
Express Shipping [1–2 business days] £19.95
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Delivery estimates begin once your order has been dispatched, not when it is placed.

Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has specifically been purchased.

3. Shipping Destinations

We currently ship to:

  • [United Kingdom only 

If your country is not available at checkout, we currently do not offer delivery there.

Some products may have additional destination restrictions because of their size, weight, contents, or applicable shipping regulations.

4. Shipping Costs

Shipping costs are calculated at checkout based on factors such as:

  • Delivery destination
  • Order size or weight
  • Shipping method selected
  • Any applicable promotional offers

From time to time, we may offer free shipping promotions. Any conditions attached to a free-shipping offer will be clearly stated at the time of purchase.

5. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information where tracking is available.

Please allow [24–48 hours] for tracking information to become active after dispatch.

You can use the tracking number provided to check the progress of your delivery through the relevant carrier.

6. Delivery Delays

Although we work with our delivery partners to provide timely delivery, delays can occasionally occur due to circumstances outside our control.

These may include:

  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Customs processing
  • Carrier delays
  • Incorrect or incomplete address information
  • High-volume periods
  • Other unforeseen circumstances

If your order is delayed, please contact us at  Outdoorsuppliesnetwork@gmail.com and we will do our best to assist you.

7. Incorrect Shipping Address

Please carefully check your shipping address before submitting your order.

If you realise that you have entered an incorrect address, contact us as soon as possible at  Outdoorsuppliesnetwork@gmail.com

We will try to update the address before your order is dispatched, but we cannot guarantee that changes can be made after an order has been placed.

If an order is returned to us because the shipping address was incorrect or incomplete, additional shipping charges may apply to resend the order.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

  1. Check around your property and any designated safe place.
  2. Check with household members, neighbours, or building reception where applicable.
  3. Review the carrier's delivery information.
  4. Contact the delivery carrier if appropriate.
  5. Contact us at  Outdoorsuppliesnetwork@gmail.com if you still cannot locate your package.

If a package is confirmed as lost in transit, we will work with the carrier to investigate the issue and determine the appropriate resolution.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at 

Where possible, please provide:

  • Your order number
  • Photographs of the damaged packaging
  • Photographs of the damaged product
  • A description of the damage

Please keep the original packaging until the issue has been resolved, as it may be required by the shipping carrier for an investigation.

10. International Orders and Customs

For international orders, the recipient may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping charge unless explicitly stated at checkout.

Customs policies vary between countries, and Outdoor Supply Network cannot guarantee that an international shipment will not incur additional charges.

Customs authorities may also delay an order while it is being processed.

11. Refused or Undeliverable Shipments

If a shipment is refused or returned because the recipient was unavailable, the address was incorrect, or the recipient failed to collect the package, any applicable return or reshipping costs may be deducted from a refund or charged before the order is resent.

This does not affect any statutory rights you may have under applicable law.

12. Split Shipments

Depending on product availability and the location from which items are shipped, your order may occasionally arrive in multiple packages.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees solely because we split an order into multiple shipments, unless this was agreed with you in advance.

13. Pre-Orders and Backordered Items

If your order contains a pre-order or backordered product, the estimated dispatch date will be stated on the relevant product page or at checkout.

Where possible, we will notify you of significant changes to the expected dispatch date.

If an order contains both in-stock and pre-order items, we will ship the complete order when all items are available

14. Delivery to PO Boxes and Military Addresses

We do not ship to PO Boxes.

We do not ship to military addresses.

Certain shipping services or products may be unavailable for these destinations.

15. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system records it as delivered to the shipping address provided at checkout.

If you believe an order has been incorrectly marked as delivered, please contact us at [support email] so that we can investigate.

16. Changes or Cancellation After Ordering

If you need to change or cancel an order, contact us as soon as possible at  Outdoorsuppliesnetwork@gmail.com

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

If the order has already shipped, you may need to follow our [Returns & Refunds Policy].

17. Shipping Restrictions

Certain products may be subject to shipping restrictions because of their size, weight, materials, or applicable laws and carrier requirements.

If an item cannot be shipped to your selected destination, this should be indicated at checkout or we will contact you after your order is placed.

18. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us:

Outdoor Supply Network 
Email: Outdoorsuppliesnetwork@gmail.com
Phone: TBA 
Address: (Office) 

3rd Floor, Old Stock Exchange

St Nicholas Street

Bristol

BS1 1TG

Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, business practices, or legal requirements.

The updated version will be posted on this page with a revised September 2026 date.